Support

Common questions, and how to reach us.

FAQ

What is the difference between a test and a live key?

A test (sandbox) key lets you integrate and experiment without affecting real settlement. A live key records real orders that clear and settle to your beneficiaries. Both use the same base URL.

How do I get a beneficiary_ref?

It is the link id created when a merchant or courier accepts your merge invitation. You can see linked accounts in your ZovoHub dashboard.

What happens if I send the same order twice?

Nothing is duplicated. Orders are unique per (company, partner_order_ref), so re-sending the same reference returns the existing order.

My key leaked — what should I do?

Rotate it immediately from the API keys page in your dashboard. The old secret stops working at once; update your servers with the new secret.

Does ZovoPay send order notifications to customers?

No. ZovoPay is the payment + settlement layer only. Operational notifications (order accepted, on the way, delivered) stay in your own app.

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